Thank you for shopping with Muntu Skin. We strive to provide you with high-quality products, and your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

You may be eligible for a refund if:

• You received the wrong product.

• The product is defective or damaged.

• You are not satisfied with your purchase and request a return within [insert number of days, e.g., 30 days] of receiving your order.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Opened or used products (unless defective).

• Gift cards or promotional items.

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at [insert your contact email] within [insert number of days, e.g., 30 days] of receiving your order.

2. Provide your order number and details about the item(s) you wish to return.

3. We may require photos of the product and packaging to process your request.

4. Return Shipping

If your return is approved, you will be provided with a return shipping label. Please ensure that the items are securely packaged to prevent damage during transit.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-9 business days.

6. Exchanges

If you would like to exchange a product for a different item, please follow the same process as above. Exchanges are subject to product availability.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at info@muntuskin.co.za